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Recently, MMORPG.com Managing Editor Jon Wood had the opportunity to send eight questions over to Jorgen Tharaldsen at Funcom. In those questions, Tharaldsen addresses instances, CS and more.
Some members are complaining that dealing with customer support has been frustrating, and help comes late and sometimes not at all. Can you speak to this?
We have been known to give some of the best customer services in the MMO industry for years, and while we are striving to meet the same standards for Age of Conan as soon as possible we are not there yet. The reason for this is naturally the sheer amount of people who is playing the game right now, and while we staffed up significantly for the Conan launch it wasn't enough for what we are now facing. We are actively staffing up as fast as we can in order to reduce the waiting times, and get back to our standard of being among the best, which is always our goal.
Check out the whole Q&A here.