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Fair enough mate but I dont necessarily think this is their fault most mmos usually come with a pre-order pack you order especially. If your not sure which retailers are participating in it you need to email or talk to your usual shop to find out what you are getting.
You missed out on some beta fun no need to get so mad you haven't been incorrectly billed or charged triple for your order.
No need to be so with a bit of have a and kill some bane.