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Yesterday, Warcry’s Dana Massey published an interview with Sony Online Entertainment’s CEO, John Smedley. In the interview, Smedley apologized for the New Game Experience released into Star Wars Galaxies in 2005. The move, which has been a perpetual thorn in SOE’s side ever since, was made without input from the game’s players and with little to no warning.
The article quotes Smedley: "With the NGE, I'm sorry about the mistake we made," he told us. "We screwed up and didn't listen to the fans when we should have, and it's not a mistake we're going to make again."
He goes on to say that the mistake was “not bringing the fans into the mix”, which he described as the “cardinal sin of not listening, but assuming....”
Also in the article, Smedley discusses the future of SOE’s projects and even goes so far as to state that the company “fully intends” to make another EverQuest MMORPG.